Delivery terms

Orders can be placed online anytime of the day and we will arrange delivery on the closest delivery date subject to slot availabilities. It usually takes less than 7 work days for delivery. Please note that we do not deliver on Saturdays, Sundays and Public Holidays or a typhoon signal No. 8 is raised or black rainstorm warning is in effect. Delivery Cost There will be a delivery fee of HK$50 for purchases under HK$600. For purchases HK$600 and over, delivery will be free. Delivery Coverage We deliver to most areas of Hong Kong Island, Kowloon and New Territories, Discovery Bay, Tung Chung of Lantau Island and Ma Wan. Should the area be too remote we may be unable to make delivery. Please call us at +852 2522 1198 to verify. Delivery to Macau will be made by Seong Pen Trading Company Limited with a extra 10% surcharge to all products purchased.

 *** Delivery outside of HKSAR is not accepted. *** *** It is the Buyer's responsibility to arrange a credit/refund through PayPal should such an order be made, intentionally or by mistake. *** Should the buyer insist in delivery extra courier fee will be charged and should customs hold the product or lost in mail it will be the buyers responsibility. 

When your order arrives Please have someone to sign off the delivery as we will not be responsible for damages or missing items if the goods are left unattended. PLEASE INSPECT YOUR ORDER UPON RECEIPT AND INFORM US OF ANY DISCREPANCIES WITHIN 2 WORKING DAYS. Damages Natural Concepts Ltd makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the delivery process. Merchandise damaged should be reported to us within 2 working days upon receipt. If the package/items are proved to be damaged in transit, we will happily replace the item(s) for you at no extra costs, provided the item(s) is/are in their original packaging. Otherwise, the Buyer has to bear all costs, including administration cost of returning the products. Return Policy Returns & Exchanges • Natural Concepts Limited DO NOT accept returns other than damaged products detailed above, nor entertain any product exchanges. Request for refund will NOT be accepted.